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FAQs

For companies

How much does it cost?

After a one-time setup fee of $99 + GST, we charge a flat rate of $5 + GST per hour of work successfully completed, pro-rated based on approved invoices. This is significantly more cost-effective compared to typical agency fees, which can exceed $12 + GST per hour!

Here’s what you get:

  • No hidden fees: No monthly subscriptions or job listing charges - you only pay after work has been successfully completed.
  • Great value: The $99 set-up fee covers credit and director checks and includes one-on-one training to help you maximise the app’s features. Most clients will recoup this cost within just a couple of shifts!

What to keep in mind:

  • Shift cancellations:
    • More than two hours before the shift: No charge.
    • One - two hours before the shift: You and the contractor each pay/receive 50% of the shift rate.
    • Less than one hour before the shift: You pay 100% of the rate.
  • Disputed invoices:
    • For resolved disputes, OMJ charges are based on the final resolved hours.
    • For unresolved disputes, OMJ charges are based on the original booked hours.

With transparent pricing and no unnecessary overheads, our app is designed to save you time and money while keeping you in control!

How much will I save?

For an average $30 per hour role and a 40-hour week, you can expect to save between $250 and $300 per week with OMJ. Check out our recruitment calculator to work out your savings.

Wouldn’t it be easier just to use an agency?

... especially since they handle the entire process and save my team time, unlike an app which might require more involvement from us?

While agencies can be a good fit for some, they often come with hidden costs and a lack of transparency. With our app you’ll benefit from lower costs and more control over your process:

  • You choose the contractors you want to work with.
  • You receive notifications about their arrival times.
  • You choose contractors fast without having to wait.
  • You can rate contractors and decide if you want to rehire them.
  • You have greater flexibility in how your business operates.
  • Over time, you’ll save valuable admin time.

We are continually working to streamline the app and minimise the effort required on your part. We always welcome your feedback and suggestions to help us improve!

Will the app provide enough contractors to meet my needs?

Building a diverse pool of skilled contractors takes time, but the great thing about OMJ is its flexibility. You can transition gradually, using the app alongside your current methods since you only pay upon job completion.

Our platform is designed to create value for both clients and contractors, and we’re confident we’ll see strong growth in the number of jobs and skilled workers joining the app. With more contractors signing up every day, we’re confident you’ll find the talent you need as we continue to expand!

What happens if something goes wrong with the app or website?

Our friendly team is available Monday to Friday, 9am–5pm. Outside these hours, we’ll be monitoring for any critical technical issues or outages

What if I’m not tech-savvy or I'm worried about the time it takes to set up?

Don't worry, it's really easy to get set up, and you'll be up and running before you know it. However we want to ensure you have the best experience, so as part of our $99 + GST set-up fee we provide personalised one-on-one training with a Customer Success Consultant who will guide you step-by-step through the app and show you how to make the most of it and can load the first few jobs. The app is designed to be intuitive and user-friendly, so once you’re set up, managing everything will feel like second nature.

And if you ever have questions, our support team is available during regular business hours. We’re here to make the transition seamless and stress-free!

We’ve trusted our recruitment agency for years. Why should we switch to OMJ?

That’s totally fine! If you are happy with your agency, you can keep working with them and use our app alongside them to enhance your staffing options. Here’s how we stand out:

  • Cost effective: No monthly or listing fees - just a flat $5 + GST fee per hour of successfully completed work. No hidden costs!
  • Full control: Browse and choose the contractors who are the best fit for your needs.
  • Pay for results: You only pay for work that’s successfully completed.
  • Transparency: No hidden costs, you are in control.
  • Consistency made easy: Build lasting relationships by adding your favourite contractors to a Favourites list, making it simple to offer them shifts before anyone else.

It’s a flexible, transparent, and affordable way to complement your existing recruitment process!

Who employs OMJ contractors?

OMJ contractors aren’t employed by anyone—they’re independent contractors who enjoy the freedom to choose when, where, and who they work for.

This means they aren’t your employees, so you’re not responsible for providing typical employee benefits like sick leave, ACC levies, or KiwiSaver contributions. Contractors manage these themselves, so it’s important to offer an hourly rate that reflects their independent status and allows them to handle their own financial responsibilities.

It’s all about flexibility for them and simplicity for you!

Do I have to provide a minimum pay rate?

While there’s no legal requirement to set a minimum rate, we uphold ethical hiring standards by enforcing the current NZ minimum wage of $23.50 per hour. Our system won’t allow shifts to be listed below this amount, ensuring fair pay and helping you attract top talent effortlessly.

How do I delete my account?

Follow this link to find out more.

What does OMJ verified mean?

A contractor who is OMJ verified has been checked by one of our friendly team.

This includes: 

  • Right to work in Nz
  • Identity check

You will notice a little verification badge next to the photo of a candidate, when they have been verified. 

If you require police checks or other checks, please contact our support team. 

 

 

For contractors

How does OMJ work?

It’s super simple! Here’s the quick rundown:

  1. Choose your preferences: Pick the type of work you’d like to do, where you’d like to work, and your minimum hourly rate. We’ll show you all the shifts that match your preferences. (Feeling flexible? You can skip this step and see everything!)
  2. Apply for shifts: Select the shifts you want to work. If the company thinks you’re a good fit, they’ll make you an offer.
  3. Accept and go! Once you accept the offer, the shift is yours. Show up, do a great job, and get paid!

We’ll guide you through the details as you get started, but here are a few key things to keep in mind:

  • Your profile is your CV: Make it shine to increase your chances. 
  • First come, first served: You might not get every shift you apply for if someone else is selected first.
  • Act fast: Shifts can go quickly, so accept offers promptly to secure your spot. 
  • Plan your commute: You’re responsible for getting to and from the assignment—travel expenses aren’t covered.
  • Stay connected: Keep your phone handy to communicate with the client and clock in/out via the app for accurate time tracking (see How does the ETA tracking work question below). 

With OMJ, finding work is straightforward, flexible, and designed to fit your lifestyle. Let’s get started!

What is the difference between OMJ and an employment agency?

With an employment agency, workers are employees of the agency—they have an employment agreement and are on the agency’s payroll.

When you use OMJ, you work as an independent contractor, meaning you’re self-employed and in control of your work. You have the freedom to:

  • Choose the type of work you want to do
  • Decide who you want to work for
  • Pick where and when you want to work
  • Accept jobs at rates that work for you

Every day can bring something new and exciting!

For more details on your legal status and responsibilities as a contractor, visit Employment New Zealand.

I’m already employed by someone. Can I still work via OMJ?

Absolutely! You’re free to manage your time between your current job and OMJ as long as they don’t overlap or interfere with each other.

Keep in mind that earning extra income through OMJ could place you in a higher tax bracket. Check out the FAQ question 'What taxes do I need to pay' for more info.

It’s a great way to maximize your earning potential while staying in control of your schedule!

What taxes do I need to pay?

OMJ takes care of deducting 20% resident withholding tax (RWT) on your earnings automatically. However, you're responsible for handling any additional taxes or refunds yourself.

Here's some important information for independent contractors in New Zealand:

  • : As a contractor, you'll need to file an IR3 income tax return every financial year. For more information on tax obligations, visit the IRD page on self-employed resident contractors.

  • : You're responsible for paying your own ACC levies. There are three types: the Earner's levy, the Work levy, and the Working Safer levy. Learn more about ACC levies on the ACC website.

  • : If your annual turnover exceeds NZ$60,000, you must register for GST. Check the IRD page on registering for GST for more details.

  • : While not mandatory for contractors, you can still benefit from government contributions by voluntarily contributing to KiwiSaver. Learn more about joining KiwiSaver as a self-employed individual on the IRD page for self-employed KiwiSaver members.

  • : You can claim various business expenses as tax deductions. For guidance on what expenses are eligible, visit the IRD page on self-employed resident contractors.

Remember, it's essential to keep accurate records and receipts to support your tax claims. If you have specific questions about your tax obligations, it's best to consult with a qualified tax professional or the Inland Revenue Department.

We're here to help you navigate your responsibilities as an independent contractor, so you can focus on doing great work! 🌟

What about KiwiSaver?

As a self-employed contractor, you're in charge of setting up and contributing to your own KiwiSaver. It’s a great way to save for your future!

For more details, check out KiwiSaver for Self-Employed Individuals

Do I get paid sick leave and annual leave?

As an independent contractor on OMJ, you enjoy the flexibility to choose when and how much you work—you're in control! However, since you're only paid for completed work, sick leave and annual leave aren't part of the package. It's all about working on your terms!

When and how do I get paid?

If you choose weekly payment, payments are processed every Wednesday. We operate on a Monday–Sunday week, so any timesheets or invoices approved within that period will be paid the following Wednesday. If a public holiday falls on a Wednesday, payments are made on the next business day.

Need your payment sooner? No problem! You can opt into our ‘Next Day Pay’ option, which means you'll be paid the next business day of your invoice being approved. Invoices are typically approved by midday the day after your shift, and payments are usually authorised within a few hours after approval (unless there's a dispute).

All payments are made via bank transfer. To ensure you're ready to get paid, be sure to provide your bank account details before applying for any jobs. This is the only payment option available, so double-check your details to avoid any hiccups!

I haven’t received my payment. What happened?

Let’s check a few things to help get this sorted:

  • Bank Account Details: Have you entered the correct bank account number in your account settings? If not, we won’t be able to process your payment (see above question 'When and how do I get paid?').
  • Payment Type: Are you on standard pay or Next Day Pay? With standard pay, payments are made on Mondays for approved invoices.
  • Invoice Disputes: Is your invoice being disputed? Payments are only made for approved invoices, so if there’s an issue, make sure to resolve it with your client as soon as possible (see FAQ ).
  • System Glitch?: Could there be a hiccup on our end? If so, you shouldn’t need to do anything. We’ll notify you if there’s a service disruption, and once fixed, we’ll automatically process any outstanding payments.
  • Weekend?: You only get paid the next business day, that means if you worked a Friday or Sat, you won't get paid till the Monday. 

If you’ve checked all of the above and still haven’t received your payment, don’t hesitate to contact us below. We’re here to help!

Why does my invoiced hours differ from the hours I worked?
To calculate your total hours, your start time, end time, and break are each rounded to the nearest 15 minutes, then combined to give your final invoiced hours.
How does the ETA tracking work?

ETA tracking is here to help you prepare for your assignment while giving your client peace of mind that you're on track to do the job.

Here’s how it works:

  1. 24-Hour Reminder: You’ll get a reminder 24 hours before your shift starts. Take this time to review the job details, plan your route, and check what you need to bring. Messaging will also open at this point so you and your client can communicate with any last-minute questions.
  2. 1-Hour Reminder: Another reminder will come 1 hour before your shift starts. At this point, you can notify your client whether you're still on track or if you might be a bit late.
  3. Clock-In Reminder: Five minutes before your scheduled start time, you'll be prompted to clock in. When you do, the time and your current location will be logged (you’ll need to enable location services for this). This helps your client confirm you're on-site and make it easier for them to find you. Note: This isn’t live location tracking; only your location at the time of clock-in is recorded.
  4. Clock-Out Reminder: Five minutes before your scheduled end time, you’ll be prompted to clock out. Your current time and location will be logged again to help your client confirm where you were when you clocked out.

We only collect the information necessary to confirm you’re in the right place at the right time. If you choose not to enable location services, your client won’t be able to confirm your location when you clock in or out, which may cause a delay in invoice approval.

How do I delete my account?

Follow this link to find out more.

 
We hope to answer all of your questions, but if there's anything we've missed, please contact us at support@ohmyjobs.com
Or contact us to learn more about our services.